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Customer Onboarding

Onboarding new customers is time-consuming and complex, even for large corporations. Having Tessi Solutions as a flexible expert saves you from having to invest in costly infrastructure and rapidly reduces the headcount.

Onboarding components

  • Receipt of customer requests in one of our European service centers
  • Completion of files with the necessary documents and information
  • Telephone support for query clarification
  • Examination of applications according to your guidelines and specifications
  • Credit checks
  • Obtainment of criminal records and debt enforcement register extracts
  • Support with online applications and orders
  • Data analysis and process optimization
  • Preparation of reports and key performance indicators to control and optimize processes

Supporting components

  • Translations
  • Creation of customized training materials (how-to, training videos, instruction manuals, etc.)
  • Privacy-compliant electronic archiving or destruction of paper documents in accordance with ISO standards
  • etc.

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